FAQ

 


 

Do you charge to come and look at my loft?

No, we will carry out a loft survey for you completely free of charge. We will then put a detailed quotation in writing to you within 24 hours for your consideration. We make sure we itemise our quotations so you can see exactly what each part costs. There is no hard sell and no obligation for you to proceed.

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Can you quote a price to me over the phone?

Whilst we can give you an idea of how much it will cost to create a storage area in your loft, we do need to see the loft area to provide an accurate price and to advise on products and location.

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Do I need to add VAT to your price?

No, all our prices are inclusive of VAT and there are no hidden extras.

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What happens if you start work and come across a problem, will I have to pay extra?

No, the price we quote is the price you pay.

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I have a lot of insulation in my loft, would you still be able to board it out?

We normally install a ‘floating floor’. This means that you get to have your loft boarded without compressing your existing insulation or reducing its effectiveness.

If you have a new property with deep insulation we can install a Loft Zone floating floor which is approved by the Carbon Trust.

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I don’t currently have any insulation in my loft, is that something you can do?

Yes, just mention this when we come to do your loft survey and we’ll include it in the quotation.  We install Knauf Earthwool insulation to current recommended depth of 270mm and certify our installation.

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What happens if you put your foot through my ceiling?

We hold £2m of Public Liability insurance. We are very professional and careful but in the unlikely event an accident should happen we will replace and repair to your complete satisfaction.

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Do you provide a guarantee for your loft ladders?

Yes, we guarantee our loft ladders for 5 years.

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Can I speak to any of existing customers to get a reference?

Of course. If you’re not convinced by the hundreds of customer testimonials on our ‘what our customers say’ page, then please call us and we’ll put you in touch with one of our customers.

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Are you a member of any professional organisations?

You can be rest assured you’re getting a professional job as all our woodwork is carried out by a City & Guilds Qualified Carpenter and NVQ joiner with over 20 year experience. Our loft insulation is carried out to current National Insulation Association recommended standards and is fully certified. You can have peace of mind that we’re a trustworthy, honest local business and we’re proud members of Lancashire Trading Standards ‘Safe Trader Scheme’. We even won their Customer Service Award for 2013, 2014 & 2015.

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I am thinking of relocating my boiler into the loft.

Should you have your bolier in the loft you must provide safe access to the boiler.  Many companies will not service or repair boilers in lofts without an access ladder, boarding from hatch to boiler and a light.

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Do you do other work besides lofts?

We often get asked to do other joinery and building work, but we pride ourselves in being complete loft specialists.  We don’t believe in the jack of all trades approach so prefer to focus on providing the best possible loft solutions for our customers.

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Do you subcontract your work?

Never!  Graham, Phil or Josh carry out all our installations personally.  Both are full time with Access4Lofts.

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